Terms of Service

ZimLink is a technology platform designed to connect Zimbabweans around the world by providing communication, marketplace, payments and other digital services.

Depending on your location, ZimLink may offer:

• Voice calling
• Airtime top-ups
• Event ticket purchases
• Marketplace listings
• Job listings
• Business directory
• Messaging
• Wallet functionality
• Money transfer services (where available)
• Additional features introduced in the future

Not every feature is available in every country.

You must:

• Be at least 18 years old, or the age of majority in your jurisdiction.
• Provide accurate registration information.
• Maintain the security of your account.
• Comply with all applicable laws.

We may require identity verification before allowing access to certain services.

You agree to:

• Use your real name.
• Register only one personal account unless authorised.
• Keep your password secure.
• Notify us immediately of unauthorised use.

You are responsible for everything that occurs under your account.

Certain services may require identity verification, including but not limited to:

• Money transfers
• Wallet features
• Marketplace selling
• Business accounts
• High-value transactions

Failure to complete verification may result in limited access or suspension.

ZimLink may provide an in-app wallet that allows users to purchase or access services available within the platform.

Wallet balances:

• are not bank accounts;
• do not earn interest;
• are not insured deposits;
• may only be used in accordance with these Terms.

Wallet funds may be subject to transaction limits.

Payments made through ZimLink may include:

• Wallet deposits
• Airtime purchases
• Calling credits
• Event tickets
• Marketplace purchases
• Future premium services

Payments are processed through authorised third-party payment providers.

Processing fees may apply.

All applicable fees will be displayed before payment confirmation.

Where available, money transfer services are provided through licensed financial partners.

ZimLink acts as a technology platform facilitating access to these services.

Transfer limits, verification requirements, fees and processing times may vary by country.

We reserve the right to delay or reject transactions required by law, fraud prevention measures or compliance obligations.

Voice calling is provided through third-party telecommunications infrastructure.

Call quality depends on:

• Internet connection
• Mobile carrier
• Device compatibility
• Third-party network availability

We do not guarantee uninterrupted voice service.

Emergency calling (including 911 or equivalent services) may not be supported.

Airtime purchases are generally final once successfully delivered.

Incorrect phone numbers entered by users are the user's responsibility.

Refunds are only available where required by law.

Users may list:

• Goods
• Services
• Jobs
• Other approved categories

ZimLink is not the buyer or seller.

We do not own, inspect or guarantee listed items.

Users transact at their own risk.

ZimLink may sell tickets directly or through authorised partners.

Event organisers are responsible for:

• Event scheduling
• Venue changes
• Cancellations
• Event quality

Refunds are subject to the organiser's policy.

Businesses may create profiles within ZimLink.

Businesses remain solely responsible for:

• Their information
• Their products
• Customer service
• Regulatory compliance

You retain ownership of content you upload.

By posting content you grant ZimLink a worldwide, non-exclusive licence to display, distribute and use that content for operating the platform.

You must not upload:

• Illegal material
• Offensive content
• Copyrighted material without permission
• Fraudulent listings
• Malware
• Spam
• False information

You agree not to:

• Commit fraud.
• Impersonate others.
• Abuse payment systems.
• Launder money.
• Circumvent transaction limits.
• Reverse engineer the platform.
• Use automated bots without permission.
• Harass other users.
• Upload viruses.
• Interfere with our systems.

Violations may result in immediate account termination.

Verified badges indicate that identity or business information has been verified.

Verification does not guarantee:

• Product quality
• Service quality
• Business legitimacy
• Future performance

The ZimLink name, logos, software, designs and content are owned by ZimLink or its licensors.

You may not copy or reproduce any part without written permission.

Certain services rely on third-party providers, including payment processors, telecommunications providers, ticketing platforms and financial institutions. We are not responsible for interruptions caused by those providers.

We may:

• add features;
• remove features;
• modify pricing;
• suspend services;
• perform maintenance;
• discontinue services.

We are not liable for temporary interruptions.

Unless required by law:

• Wallet deposits are non-refundable.
• Airtime purchases are non-refundable once delivered.
• Calling credits are non-refundable after use.
• Marketplace disputes are between buyers and sellers.
• Ticket refunds follow organiser policies.

We reserve the right to:

• suspend accounts;
• request identification;
• delay transactions;
• refuse payments;
• report suspicious activity to relevant authorities.

Your use of ZimLink is also governed by our Privacy Policy.

To the maximum extent permitted by law, ZimLink shall not be liable for:

• indirect damages;
• lost profits;
• lost data;
• business interruption;
• third-party actions;
• network failures;
• payment provider failures;
• telecommunications outages.

Our total liability shall not exceed the amount paid by you to ZimLink during the twelve months preceding the claim.

You agree to indemnify and hold harmless ZimLink, its directors, employees and affiliates from claims arising from:

• your use of the Services;
• your violation of these Terms;
• your infringement of third-party rights.

We may suspend or terminate your account if you:

• violate these Terms;
• engage in fraud;
• misuse the platform;
• present compliance risks;
• abuse other users.

We may modify these Terms from time to time.

Continued use of ZimLink constitutes acceptance of updated Terms.

These Terms shall be governed by the laws of the jurisdiction in which ZimLink is incorporated, unless otherwise required by applicable law.

Questions regarding these Terms may be directed to:

By creating an account or using ZimLink, you confirm that you have read, understood and agreed to these Terms of Service.