Privacy Policy

Information you provide

Depending on how you use ZimLink, we may collect:

• Your full name, email address, and telephone number.
• Your country, state, city, time zone, and preferred currency.
• Account and profile information.
• Marketplace listings, event details, and uploaded content.
• Identity or verification information where required for security, legal, or regulatory purposes.

Information collected automatically

When you use ZimLink, we may automatically collect:

• Device type, operating system, browser, and app version.
• Internet Protocol address and approximate location.
• Login activity, usage data, and diagnostic information.
• Crash reports and performance information.

We may use your information to:

• Create, verify, and manage your account.
• Provide calling, wallet, airtime, marketplace, and event services.
• Process payments and maintain transaction records.
• Provide customer service and respond to support requests.
• Personalise your experience and display local currencies.
• Prevent fraud, misuse, unauthorised access, and security threats.
• Improve the performance and reliability of ZimLink.
• Comply with applicable legal and regulatory requirements.

ZimLink may allow users to add funds and use an in-app balance to purchase available services. Payments may be processed by independent third-party payment providers.

ZimLink does not store complete payment-card numbers. Payment providers process payment information according to their own terms and privacy policies.

When you use calling services, we may collect:

• Telephone numbers dialled.
• Call dates, times, duration, and status.
• Call charges and connection information.
• Technical information used to troubleshoot call quality.

ZimLink does not record the contents of voice calls unless users are clearly informed and such recording is permitted by applicable law.

With your permission, ZimLink may collect location information, including your country, state, city, or approximate device location.

This information may be used to:

• Display the appropriate currency.
• Provide local marketplace and event content.
• Improve security and fraud prevention.
• Personalise services based on your region.

You may control location permissions through your browser or device settings.

Information you choose to publish in the marketplace or events sections may be visible to other users. This may include your display name, listing details, photographs, price, location, and seller verification status.

Do not publish sensitive personal information that you do not want others to see.

We do not sell your personal information.

We may share information with:

• Payment processors.
• Telecommunications and airtime providers.
• Cloud hosting and database providers.
• Email, analytics, and customer-support providers.
• Professional advisers and regulatory authorities.
• Law-enforcement agencies where disclosure is legally required.

Service providers are permitted to use information only as necessary to perform services on our behalf.

ZimLink may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, analyse usage, and improve website performance.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

We use reasonable administrative, technical, and organisational measures designed to protect your information, including encrypted connections, secure authentication, access controls, monitoring, and password hashing.

No electronic system can be guaranteed to be completely secure. Users are responsible for protecting their passwords and promptly reporting suspicious account activity.

We retain personal information for as long as reasonably necessary to provide services, maintain transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Information may be deleted, anonymised, or retained longer where required by law or for fraud-prevention purposes.

Depending on where you live, you may have the right to request:

• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your account and eligible personal information.
• A copy of your personal information.
• Withdrawal of consent where processing relies on consent.
• Restriction of or objection to certain processing.

We may need to verify your identity before completing a privacy request.

ZimLink may process or store information in countries other than the country where you live. Where required, we use appropriate safeguards for international data transfers.

ZimLink is not intended for children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children without appropriate authorisation.

ZimLink may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and ZimLink is not responsible for their independent practices.

We may update this Privacy Policy periodically. When changes are made, we will update the effective date and provide additional notice where required.

Questions, concerns, or privacy requests may be sent to: